Frequently Asked Questions

Thank you for your interest in becoming a casual Mystery Shopper with Armore Service Development. Being a Mystery Shopper is a very exciting and rewarding position, that offers flexibility and extra income.

The following list of frequently asked questions has been compiled to ensure you have a thorough understanding of an 'Auditor's' role within our organisation as well as the required work experience and skills to complete assignments.

What is a Mystery Shopper?

A Mystery Shopper is someone who can pose anonymously as a regular shopper/customer, and observes and records their findings accurately in a number of areas of business operation. We monitor a number of factors including Service Quality, Physical Environment, Staff Competence, and Merchandising etc.

What work skills and experience is required?

	Retail, Tourism and or Hospitality experience
	Excellent observation skills and the ability to retain exact details of events, places, people and names
	Outstanding written communication skills
	Access to an email service, that MUST be monitored daily (responses to emails are required within 12 hours)
	Competence in Excel and Word
	Flexibility with working hours and the ability to meet strict deadlines
	Own transport

How is work assigned?

Mystery Shopping is a casual position and available assignments will vary from month to month.

Audits are assigned on a rotational basis. As you can appreciate we can not send the same auditor into the same outlet month after month. We work on a monthly program with two deadlines that must be strictly adhered to - mid month and end of month. All audits must be submitted within 48 hours of you visiting the outlet. This ensures your experience is fresh in your memory and we are able to provide the client with their reports in a timely manner.

Rosters, required templates and other relative information for the project are available on our Auditor Login site and are loaded no later than the first of each month. Access to this information can be retrieved via a security password available from our Audit Manager once employment has commenced.

How and what do I get paid?

Pay rates vary per assignment. ($15.00 to $35.00) A training rate is applicable initially, for all new auditors, and once reports are error free and you become familiar with the process, then we promote you to a B Grade Auditor and finally, to an A Grade Auditor. The pay structure increases depending on which Grade of auditor you are.

If deadlines are not met or your reports, findings and information are incorrect or don't meet the auditing criterion, you will not be paid.

Rates are inclusive of travel time, your time in the outlet and report writing. Reimbursement for any specified purchases required during the audit, will be made only on submission of receipts. Auditors are paid on a 36-day term from the end of month directly into a nominated bank account electronically.

Invoice templates are also available on the Auditor Login site and can be down loaded once employment has commenced.

It must be noted that Mystery Shopping is a casual position and must not be relied on as a regular source of income.

How much work can I expect?

What about training?

Depending on the complexity of each assignment, you may be required to attend training in stores/centres with our State Auditing Managers. Sample audits are available to you on every project template that you use to complete your assignments. Additionally, on your Excel report sheet, all comment and score cells are flagged outlining exactly what is required with each question. We also support this with a guide to sentence structure, shading, row heights, formatting, scoring and saving your report.  Prior to the beginning of every project, your Auditing Manager will brief you on the requirements of the project.

Casual employment is secured based on the information you provide to us in your application. We assume this is accurate, and with the support we offer via sample audits and guides, the auditing process and report writing is very straightforward.

We are also available at all times via email or phone if you have any queries.

How do I submit my reports?

Completed reports are emailed to an Audit Manager who has been assigned to your specific project. You will be advised of this contact via your roster. We will acknowledge receipt of submitted reports and if we have any queries or if there is a need for corrections you will be advised via email within 24 hours. It is imperative that you monitor your email daily and respond immediately- within 12 hrs. Please retain your notes and saved reports for 12 months.

I'm interested. What do I do now?

Fill out our Online Application Form. Only fully completed applications will be reviewed. We will advise you within 7 days if your application has been successful. After that monitor your email regularly and we will advise you when assignments are available.

For further information contact  [email protected]