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The
Armore Service Index (ASI) has been developed to enable service quality comparisons
between heterogeneous service providers. It is a quantitative representation of
qualitative factors. The ASI has been developed over the past decade, and is a
sophisticated measurement tool used to measure customer experience relative to
customer expectation and monitor organisational service output objectives.
Why
Conduct Customer Service Auditing?
Are
you really aware of the service quality levels within your organisation? Armore
can conduct an independent analysis in the following areas and give you the stats,
facts and analysis you need for your next meeting with your existing or potential
clients, employees, colleagues or managers.
 | Monitor
Employee Performance | |
| Employee
Feedback - Research Employee Opinions on Company Initiatives & Customer Needs | |
|
Identify Training Needs | |
| Reward
& Incentive Development | |
|
Identify Competitor Strengths & Weaknesses | |
| Monitor
Your Customer's Satisfaction With Your Products & Services | |
| Set
Benchmarks & KPIs | |
| Monitor
Company or Employee Performance Over Time | |
| Use
Results For Both Internal (employee) & External (Client) Purposes | |
| Monitor
Current Systems & Strategies | |
| Monitor
Your Resellers - Are They Promoting Your Products Over Your Competitors? |
Why
Do Our Clients Choose Us?
Our system is extremely sophisticated and flexible
allowing for our clients to determine their individual auditing criteria and the
most simple or complex data presentation. We have a number of information retrieval
methods, such as telephone surveys, public survey and mystery shopper: |
| We
take a partnership approach and work with our clients on the outcomes of their
research | |
| We
offer 3 different turn around times for our projects, Priority, Express and Standard
| | The
results can be accessed from the Web, sent electronically or in hard copy in a
Master Folder | |
| We
are Australian owned and operated | |
| We
prepare PowerPoint presentations and overheads of your results for your meetings
and presentations |
For further information in relation to conducting mystery shopping within
your organisation, please email us at
[email protected]
If you would like to become a mystery shopper with
Armore then please click
HERE for further information. | 
